I figured that all the forums I am a member of this would be the best one to seek advice and insight. I will TRY to keep the story short.
I had a set of Cusco Vancanza wagon coilovers that I removed from my Forester before I sold it because they buyer did not want the coilovers. The coilovers were about 20 months old and did not look the best cosmetically, due to being daily driven, but performed very well. They did not squeak, leak, clunk, etc...nothing. Brand new these coilovers are $2,500 and are special order from Japan. I sold them for $800 shipped which is a third of the price of a brand new set and Cusco offers parts to rebuild. The cost of new hardware, boots, and rubber bushing/mounts was only $145.
Since I no longer had a Forester, I listed the coilovers for sale. I had an individual who inquired about the condition of the coilovers. I told him the cosmetic condition and sent him pictures. While I was taking pictures I noticed that each of the boots on the front coilovers had a small tear, which I disclosed as well. He informed me that he wanted to make an offer even though the coilovers were not in that great of shape. He paid via PayPal. I sold him the coilovers and shipped them. A little over two weeks goes by and I get an email from him saying that he wanted his money back and did not want the coilovers that I lied about the condition. I told him that I did not lie and had the emails to prove it. He then replied by saying that the coilovers were not useable because they were completely messed up and somehow got further damaged. He informs me that the top hats were falling apart, bolts were broken, the shocks were leaking, and the shock boots were shredded. He then threatened with a PayPal claim. I then call PayPal because I am worried about a claim against me and receiving back a product that the buyer destroyed. I was assured by the claim specialist that I would be contacted for emails, pictures, and that the process takes atleast 30 days, I was also informed that the products had to be in the original condition that I shipped them in or they would not issue him a refund. I felt relieved to hear this.
An other week and a half goes by it is the day before the dispute gets automatically closed when he upgrades it to a complete claim. Within 15 minutes of receiving the email about the claim I get an other email from PayPal stating that I agreed to refund him all the money. I freak out because I did not agree to this. I call PayPal again. The dispute/claim specialist said that there must have been a mix up because that never happens in 15 minutes, that the process takes at least 30 days and they will contact me for more information.
4 days goes by and I get an other email saying that PayPal has decided to refund the buyer all the money. I call again and this time a different dispute specialist says that, that was the decision. I then ask about the time frame when I was informed it would be 30 days. He laughed and said it is never 30 days. I then ask about the product being in worse condition since the buyer destroyed it and that I would be losing a good deal of money because now I would not be able to re sell them, to which he replies, "That's too bad." I continue to ask why I was lied to by other specialist and what about seller protection. He replies that PayPal never protects sellers and that when you give PayPal access to your money they can do whatever they want with it and that they don't need your permission to take your money. I then tell the asshole that I am closing the accounts that are linked to my PayPal and will not put money into my account for them to refund. I have not accepted the coilovers from UPS but have until Friday to pick them up before they are returned to the buyer.
Sorry for such a long story just wanted to get everything out there.
C/N
Sells a set of coilovers that can only be special ordered from Japan.
Fully discloses condition of coilovers to buyer and sends pictures.
Weeks go by and buyer wanted refund and extra money.
Buyer informs that he damaged coilovers and will make claim.
Paypal guy is an asshole and I close all accounts linked to Paypal.
Finally onto my questions. Since I closed my accounts that were linked with PayPal is there anything they can do to get the money? Can they somehow use this to hurt my credit? Can they legally come after me? If I pick up the parts from UPS would that be considered stealing, since I am not refunding the money?
Help, as I don't have the money because I am paying off a large student loan in order to purchase a house and don't need anything negative on my credit.
I had a set of Cusco Vancanza wagon coilovers that I removed from my Forester before I sold it because they buyer did not want the coilovers. The coilovers were about 20 months old and did not look the best cosmetically, due to being daily driven, but performed very well. They did not squeak, leak, clunk, etc...nothing. Brand new these coilovers are $2,500 and are special order from Japan. I sold them for $800 shipped which is a third of the price of a brand new set and Cusco offers parts to rebuild. The cost of new hardware, boots, and rubber bushing/mounts was only $145.
Since I no longer had a Forester, I listed the coilovers for sale. I had an individual who inquired about the condition of the coilovers. I told him the cosmetic condition and sent him pictures. While I was taking pictures I noticed that each of the boots on the front coilovers had a small tear, which I disclosed as well. He informed me that he wanted to make an offer even though the coilovers were not in that great of shape. He paid via PayPal. I sold him the coilovers and shipped them. A little over two weeks goes by and I get an email from him saying that he wanted his money back and did not want the coilovers that I lied about the condition. I told him that I did not lie and had the emails to prove it. He then replied by saying that the coilovers were not useable because they were completely messed up and somehow got further damaged. He informs me that the top hats were falling apart, bolts were broken, the shocks were leaking, and the shock boots were shredded. He then threatened with a PayPal claim. I then call PayPal because I am worried about a claim against me and receiving back a product that the buyer destroyed. I was assured by the claim specialist that I would be contacted for emails, pictures, and that the process takes atleast 30 days, I was also informed that the products had to be in the original condition that I shipped them in or they would not issue him a refund. I felt relieved to hear this.
An other week and a half goes by it is the day before the dispute gets automatically closed when he upgrades it to a complete claim. Within 15 minutes of receiving the email about the claim I get an other email from PayPal stating that I agreed to refund him all the money. I freak out because I did not agree to this. I call PayPal again. The dispute/claim specialist said that there must have been a mix up because that never happens in 15 minutes, that the process takes at least 30 days and they will contact me for more information.
4 days goes by and I get an other email saying that PayPal has decided to refund the buyer all the money. I call again and this time a different dispute specialist says that, that was the decision. I then ask about the time frame when I was informed it would be 30 days. He laughed and said it is never 30 days. I then ask about the product being in worse condition since the buyer destroyed it and that I would be losing a good deal of money because now I would not be able to re sell them, to which he replies, "That's too bad." I continue to ask why I was lied to by other specialist and what about seller protection. He replies that PayPal never protects sellers and that when you give PayPal access to your money they can do whatever they want with it and that they don't need your permission to take your money. I then tell the asshole that I am closing the accounts that are linked to my PayPal and will not put money into my account for them to refund. I have not accepted the coilovers from UPS but have until Friday to pick them up before they are returned to the buyer.
Sorry for such a long story just wanted to get everything out there.
C/N
Sells a set of coilovers that can only be special ordered from Japan.
Fully discloses condition of coilovers to buyer and sends pictures.
Weeks go by and buyer wanted refund and extra money.
Buyer informs that he damaged coilovers and will make claim.
Paypal guy is an asshole and I close all accounts linked to Paypal.
Finally onto my questions. Since I closed my accounts that were linked with PayPal is there anything they can do to get the money? Can they somehow use this to hurt my credit? Can they legally come after me? If I pick up the parts from UPS would that be considered stealing, since I am not refunding the money?
Help, as I don't have the money because I am paying off a large student loan in order to purchase a house and don't need anything negative on my credit.
Comment